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ABOUT US
Lightstream was formed in response to the increasing need for quality customer service and support in the telecommunications industry. Across the board, carriers have consolidated customer support resources in order to rein in costs and hit financial objectives. As a result, many customers have experienced a degraded customer service experience.
Lightstream returns to the trusted carrier model of an Account Manager, Sales Engineer, and Customer Support personnel dedicated to your organization. The result is accountable and personalized attention, instead of being relegated to support from a call center.
In addition, Lightstream takes a consultative approach to telecommunications. Rather than push a single carrier, Lightstream has expertise across all carriers and can provide a total voice, data, and IP solution that addresses your business requirements. By choosing the provider with the best technical fit, we ensure the solution as the most competitively priced.
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LEADERSHIP |
Jim Cassell - CEO
Jim has been in the telecommunications industry for over 20 years. Jim has held various positions in sales and marketing, including the development and management of a 500-person sales team in the United States and Canada. He has extensive experience in the carrier space, managing their largest accounts in the Utah market. Jim was also responsible for driving and facilitating strategic reciprocal business initiatives within the Global Account space that he managed. Jim has worked at Sprint, US West, and Qwest over a ten-year period. Jim left Qwest in 2003 and is one of the founders of Lightstream Communications. He lives in Salt Lake City with his wife and four children.
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Rodney Stout - President
With over 20 years of telecom experience, Rod has worked in sales and
engineering positions with some of the largest names in the telecommunications
industry. He comes from an engineering background that included the design,
implementation, and deployment of the core voice and data backbone for XO
communications (Formerly Nextlink) throughout the western United States. This
consisted of central office design and colocation, fiber deployment, and overall network build-out. Rod also worked for Cisco Systems in the Optical Networking
division, designing and implementing SONET, DWDM, and LH DWDM Networks
for Fortune 500 corporations all over the western United States. Finally, Rod was
a National Account Manager for Qwest Communications, providing account
management for some of the largest corporations in Utah. Rod holds a Bachelor
of Science degree in Electrical Engineering as well as a Master of Business
Administration from the University of Utah.
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Kurt Richter - Vice President, Engineering
Kurt Richter has been in the technology industry since high school, when he
began his own networking and consulting business. Kurt’s areas of expertise
include infrastructure architecture at both enterprise and service provider levels,
internetwork design, security, network operations, data engineering and
troubleshooting, as well as business technology development and consulting. He
designed and managed networks and consulted for Fortune 500 companies, in
addition to designing Internet backbones for regional ISPs in the United States
and Canada. Kurt holds a Bachelor of Science in Physics, as well as a Master of
Business Administration and Juris Doctor degrees. Kurt is also a Cisco Certified
Internetwork Expert (Routing & Switching) #8122 and Master Certified Network
Expert (M-CNX) #1151.
Kurt is a dedicated individual consistently held in the highest regard by clients and colleagues alike.
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Sharon Louie - Vice President, Customer Support
Sharon has been in the telecommunications industry for 30 years. She worked at
Qwest for over 20 years and held positions in Engineering, Sale Support and
Support Management. Sharon managed most of the large and complex fiber
projects in the state of Utah. She has implemented many large long distance
networks with advanced features for major call centers. Sharon has also worked
closely with all major carriers including all of the independent LECs. She has
extensive experience in project management of voice and data, long distance
and local services.
Sharon holds a Bachelor of Science in Finance from University Of Utah.
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